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Contact Us

Meet With Multichannel Contact Center Services

Within the scope of Multichannel Contact Center Services, we provide installation, development and maintenance support services for Genesys products in cooperation with Genesys. In addition to these services, we have other partnerships and products that will strengthen the Contact Center workforce integrated with Genesys products. Genesys is one of the most powerful products in the contact center sector, and in recent years, it has come to the forefront with its Cloud service model. It has been a pioneer in the sector by adding not only voice channels to the contact center, but also other alternative channels such as social media, video and chat. As Softtech, with our Genesys partnership, we support our customers to manage all channels with contact center agents or AI bots.

Request a Demo

Multichannel Contact Center Services

Services

Installation

Yeni Genesys Kullanıcıları
  • End-to-end Genesys Engage Setup from scratch
Genesys Engage Users
  • Studies projected using the person/day method for new installation or upgrade requests in Genesys Engage installed environments
  • Set up a new site
  • Business Continuity installations and configurations
Call Center Renovation Projects
  • Implementation of migration projects from solutions such as Avaya, Cisco or Genesys Connect to Genesys Engage or Cloud solutions

Development and Integration

Development Services
  • IVR Development
  • Report development
  • Agent interface development
  • Reporting environment migration
Integration Services
  • CRM-Agent front-end integrations
  • Chat Integrations
  • Onboarding (Video) integrations
  • Social Media integrations

Maintenance, Support and Upgrade

Maintenance, Support Services
  • 7/24
  • Compliant with SLA\HSA requirements
  • Resolving Genesys issues
  • Ensuring communication with Genesys
Upgrade Services
  • Migration to new versions of Genesys Engage services
  • Implementing environment/server changes
image
Yeni Genesys Kullanıcıları
  • End-to-end Genesys Engage Setup from scratch
Genesys Engage Users
  • Studies projected using the person/day method for new installation or upgrade requests in Genesys Engage installed environments
  • Set up a new site
  • Business Continuity installations and configurations
Call Center Renovation Projects
  • Implementation of migration projects from solutions such as Avaya, Cisco or Genesys Connect to Genesys Engage or Cloud solutions
Development Services
  • IVR Development
  • Report development
  • Agent interface development
  • Reporting environment migration
Integration Services
  • CRM-Agent front-end integrations
  • Chat Integrations
  • Onboarding (Video) integrations
  • Social Media integrations
Maintenance, Support Services
  • 7/24
  • Compliant with SLA\HSA requirements
  • Resolving Genesys issues
  • Ensuring communication with Genesys
Upgrade Services
  • Migration to new versions of Genesys Engage services
  • Implementing environment/server changes
image

Benefits of Multichannel Contact Center Services

Efficiency increase
With fewer agents, you can provide more solutions in a shorter time.
Omnichannel service approach
Provides uninterrupted customer experience over different channels.
High Stability
With Genesys' and Softtech's years of experience, high survivability is ensured away from technical failures.
Customer satisfaction
After integration, customer satisfaction increases with the fast and accurate service provided by the system.

We contribute to our customers' digital transformation processes

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