Meet With Multichannel Contact Center Services
Multichannel Contact Center Services
Services
Installation
Yeni Genesys Kullanıcıları
- End-to-end Genesys Engage Setup from scratch
Genesys Engage Users
- Studies projected using the person/day method for new installation or upgrade requests in Genesys Engage installed environments
- Set up a new site
- Business Continuity installations and configurations
Call Center Renovation Projects
- Implementation of migration projects from solutions such as Avaya, Cisco or Genesys Connect to Genesys Engage or Cloud solutions
Development and Integration
Development Services
- IVR Development
- Report development
- Agent interface development
- Reporting environment migration
Integration Services
- CRM-Agent front-end integrations
- Chat Integrations
- Onboarding (Video) integrations
- Social Media integrations
Maintenance, Support and Upgrade
Maintenance, Support Services
- 7/24
- Compliant with SLA\HSA requirements
- Resolving Genesys issues
- Ensuring communication with Genesys
Upgrade Services
- Migration to new versions of Genesys Engage services
- Implementing environment/server changes
Installation
Development and Integration
Maintenance, Support and Upgrade
Yeni Genesys Kullanıcıları
- End-to-end Genesys Engage Setup from scratch
Genesys Engage Users
- Studies projected using the person/day method for new installation or upgrade requests in Genesys Engage installed environments
- Set up a new site
- Business Continuity installations and configurations
Call Center Renovation Projects
- Implementation of migration projects from solutions such as Avaya, Cisco or Genesys Connect to Genesys Engage or Cloud solutions
Development Services
- IVR Development
- Report development
- Agent interface development
- Reporting environment migration
Integration Services
- CRM-Agent front-end integrations
- Chat Integrations
- Onboarding (Video) integrations
- Social Media integrations
Maintenance, Support Services
- 7/24
- Compliant with SLA\HSA requirements
- Resolving Genesys issues
- Ensuring communication with Genesys
Upgrade Services
- Migration to new versions of Genesys Engage services
- Implementing environment/server changes
Benefits of Multichannel Contact Center Services
Efficiency increase
With fewer agents, you can provide more solutions in a shorter time.
Omnichannel service approach
Provides uninterrupted customer experience over different channels.
High Stability
With Genesys' and Softtech's years of experience, high survivability is ensured away from technical failures.
Customer satisfaction
After integration, customer satisfaction increases with the fast and accurate service provided by the system.
Efficiency increase
With fewer agents, you can provide more solutions in a shorter time.
Omnichannel service approach
Provides uninterrupted customer experience over different channels.
High Stability
With Genesys' and Softtech's years of experience, high survivability is ensured away from technical failures.
Customer satisfaction
After integration, customer satisfaction increases with the fast and accurate service provided by the system.
We contribute to our customers' digital transformation processes
Discover the technologies of the future with Softtech
Request a demo to experience Softtech's innovative solutions. Our experts will contact you as soon as possible.